https://www.blackberry.com/Downloads/entry.do?code=5807A685D1A9AB3B599035BC566CE2B9
Download the file above, first.
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
4. Follow the procedures.
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